Frequently Asked Questions
Frequently Asked Questions - Updated 3-1-2024
Current Turn Around Time? ---> 8+ Months <--- Please Check Back Often. This Time Frame Is Just An -Average- Time Frame And Will Fluctuate Depending On My Current Workload And Other Unforeseen Factors With Clock Repair.
Clock Movements I Receive In The Mail Are Placed In Line According To The Post Mark On The Box.
Grandfather Clock Movements I Pick Up And Clocks That Are Brought To Me Are Placed In Line The Day I Receive Them.
Payment Options?
Please Pay With Your Credit/Debit Card or PayPal -Before- Mailing Your Clock Movement. If You Prefer To Pay By Check, Please Make The Check Payable To --Brian Scobee-- And Send It Along With Your Clock Movement.
Why Is The Payment Due Up Front?
Over the years, I have acquired numerous clock movements that I received by mail to be repaired. After completing the repair work and sending notice that the payment was due, the clients backed out of the deal for one reason or another and I didn't get paid for my work. Requiring the payment up front has eliminated this problem.
Return Shipping?
Return Shipping Is Included In The Price.
All Packages Are Shipped With Signature Required.
Most Clock Movements Are Shipped By UPS Ground.
Clock Movements From Alaska Or Hawaii Are Shipped By USPS.
Please Contact Me If You Live In Alaska Or Hawaii For Shipping Rates.
Do I Accept Work From Canada?
NO. I Am Sorry, I No Longer Accept Work From Canada.
Packing Instructions - How Should I Pack My Clock Movement?
Please Follow The Packing Instructions Provided On Each Rebuild Service To Ensure Your Clock Movement Arrives Safe And Undamaged.
Why Are My Prices So Low?
I am often asked why my repair prices are so low compared to their local clock shop. First of all, I work out of my home. I don't have a shop in a strip mall somewhere where I have to pay rent and another set of bills to maintain it. This alone gives me an advantage and allows me to keep my prices down. Also, if you live in a larger city, the cost of living will be higher than it is in my area.
Do I Sell Clock Parts?
No. I Am Sorry, I Do -NOT- Sell Parts.
Can I Send You My Entire Clock?
I would rather you send me your clock movement only. It is much easier and safer to mail a clock movement than the entire clock. Should you need assistance removing your clock movement from it's case, or reinstalling it after it has been repaired, I can walk you through the process over the phone.
New Movement -vs- Rebuilding My Movement?
No matter how old or new your clock is, it is always better to keep it's original movement. Whether it is an antique, vintage, or modern clock, your clock will always be more valuable if it has it's original movement.
How Long Will My Rebuilt Movement Last?
My Rebuilt Movements Tend To Last Around Eight To Ten Years. With proper maintenance, such as having the clock movement cleaned and oiled every few years, can extend the lifespan of the clock movement. And yes, down the road, when your clock wears out again, it can be rebuilt again.